Refund policy
Returns
All products are made to order using print-on-demand production. Because of this, we do not accept returns or exchanges for reasons such as ordering the wrong size, color, or change of mind.
However, if your item arrives damaged, defective, or incorrect, we will gladly replace it or issue a refund.
Claims must be submitted within 30 days of receiving your order.
To report an issue, please email kimiandherdad@koshu.co with:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
Once reviewed, we will provide instructions for the next step.
Damages and issues
Please inspect your order upon delivery.
If the item is defective, damaged, or you received the wrong item, contact us immediately at kimiandherdad@koshu.co so we can evaluate the issue and make it right.
If the claim is approved, we will provide:
- A replacement item, or
- A full refund
You will not be required to return the item in most cases.
Exchanges
Because items are printed specifically for each order, we do not offer traditional exchanges.
If you ordered the wrong size, we recommend placing a new order for the correct item.
If you’d like assistance choosing the right size, feel free to contact us before ordering.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kimiandherdad@koshu.co.